Version 1.0 Valid from 8/12/2025
- Definitions
In these general terms and conditions, the following terms shall have the following meanings:
- Heylo: the company that offers branding, digital marketing and related services.
- Customer: any natural person or legal entity that enters into an agreement with Heylo.
- Agreement: any collaboration, order confirmation, quotation or contract between Heylo and the Customer.
- Services: all products and services provided by Heylo, including advice, strategy, design, digital marketing, copywriting, development and project management.
- Applicability
2.1 These general terms and conditions apply to every quotation, order and collaboration between Heylo and the Customer, unless the parties agree otherwise in writing.
2.2 By approving a quotation, paying an advance or commencing the collaboration, the Customer confirms that they have read and agree to these terms and conditions.
2.3 Any terms and conditions of the Customer are expressly excluded, unless Heylo accepts them in writing.
- Quotations and conclusion of the agreement
3.1 All quotations from Heylo are without obligation and valid for 30 days, unless stated otherwise.
3.2 The agreement is concluded when the Customer confirms the quotation in writing or digitally.
- Prices and payment
4.1 All prices are exclusive of VAT, unless otherwise stated.
4.2 Heylo may invoice certain costs (such as fonts, stock material, hosting, advertising budgets, third-party tools, etc.) separately.
4.3 Invoices are payable within 14 days of the invoice date, unless otherwise agreed.
4.4 In the event of late payment, the following shall apply by operation of law and without notice of default:
- a compensation of 10% on the outstanding amount, with a minimum of €50;
- a default interest of 1% per month commenced.
4.5 Heylo may suspend its activities in the event of non-payment.
- Performance of services
5.1 Heylo will perform all assignments to the best of its knowledge and ability, in accordance with professional standards.
5.2 The Customer will provide all information, texts, materials and feedback necessary to perform the assignment in a timely manner.
5.3 Changes in scope, additional requests or iterations outside the agreed scope will be considered additional work and invoiced separately.
5.4 Deadlines will always be determined in consultation. Delays due to late delivery by the Customer will shift the schedule proportionally.
- Intellectual property
6.1 All creations remain the property of Heylo until full payment of the invoices.
6.2 After payment, the Customer obtains a right of use for the agreed purposes.
6.3 Source files will only be supplied if this is expressly stated in the quotation.
6.4 Heylo reserves the right to use completed projects for portfolio and promotional references, unless otherwise agreed in writing.
- Confidentiality
7.1 Both parties shall treat all confidential information as strictly confidential.
7.2 This obligation shall remain in force for 5 years after termination of the collaboration.
- Liability
8.1 Heylo shall not be liable for indirect damage, consequential damage, lost profit or loss of data.
8.2 Heylo’s total liability shall always be limited to the amount of the relevant assignment or the
amount covered by its professional liability insurance.
8.3 The Customer is responsible for the final check of all texts, visuals and technical implementations supplied.
- Correction rounds and delivery
9.1 Unless otherwise stated, two correction rounds are included per deliverable. Additional revisions are subject to extra work charges.
9.2 Delivery is digital, unless otherwise agreed.
9.3 If the Customer does not provide feedback within 10 days of delivery, the work will automatically be considered accepted.
- Duration and termination
10.1 The agreement shall run for the duration specified in the quotation.
10.2 Both parties may terminate the collaboration in the event of a gross breach of contract or if the. other party is in structural default.
10.3 In the event of premature termination, all work performed and costs incurred shall be charged.
- Force majeure
11.1 In the event of force majeure (e.g. power failure, illness, technical malfunctions, pandemic situations, strikes, etc.), Heylo may suspend performance or terminate the agreement without compensation.
11.2 The Customer remains obliged to pay for services already provided.
- Personal data and privacy
12.1 Heylo processes personal data in accordance with its privacy policy and applicable legislation (GDPR).
12.2 The Customer guarantees that all data provided has been obtained lawfully.
- Applicable law and competent court
13.1 All agreements with Heylo are governed by Belgian law.
13.2 Disputes fall under the exclusive jurisdiction of the courts of the judicial district in which Heylo is established.
- Final provisions
14.1 If any provision proves to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
14.2 Deviations from these terms and conditions are only valid if confirmed in writing by Heylo.